Frequently Asked Questions
Quick answers to common questions
How long does shipping take?+
Standard shipping takes 3-5 business days within South Africa. Express shipping takes 1-2 business days. International orders typically arrive within 7-14 business days.
What is your return policy?+
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Returns are free for all South African orders.
How do I track my order?+
Once your order is shipped, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the orders section.
Do you offer gift wrapping?+
Yes! We offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message.
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, and EFT payments. All transactions are processed securely through our encrypted payment gateway.
Can I change or cancel my order?+
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process. Please contact us immediately if you need changes.
Do you ship internationally?+
Yes, we ship to select countries including the UK, US, Australia, and other EU countries. International shipping rates are calculated at checkout.
How do I care for my garments?+
Each item comes with specific care instructions on the label. Generally, we recommend gentle washing or dry cleaning for silk and wool items. Store in a cool, dry place away from direct sunlight.